10dlc and Toll-Free Latency
Incident Report for Textel
Resolved
This incident has been resolved.
Posted Nov 28, 2023 - 14:49 CST
Monitoring
Our carrier partner is now observing expected SMS deliverability. The issue is being monitored to ensure stability.
Posted Nov 28, 2023 - 14:13 CST
Investigating
Our carrier partner has identified a delay in delivery impacting both Toll-Free and Long Code SMS messages. They have identified a root cause and is monitoring SMS deliverability.
Posted Nov 28, 2023 - 13:05 CST
This incident affected: Messages and Delivery Receipts.