Delays in Message Delivery

Incident Report for Textel

Resolved

We are now observing normal message delivery. The incident has been resolved.

Posted Dec 20, 2023 - 18:49 CST

Monitoring

We are continuing to work with our carrier to resolve the issues on outbound message delay. We've also started seeing improvement in the delays but we are still monitoring.

Posted Dec 20, 2023 - 18:34 CST

Identified

We have identified a delay in delivery impacting Long Code SMS messages. We are working with our partner carrier to resolve the issue.

Posted Dec 20, 2023 - 16:21 CST

This incident affected: Messages and Delivery Receipts.